Refund Policy

We review return or exchange requests for damaged goods, defects, wrong items, missing contents, or a material mismatch with the published description.

When to request a review

A claim must be opened no later than 30 calendar days from delivery; approved return transit is handled separately from that application window.

A change of mind, a personal preference, ordering the wrong size or option, or a no-reason request are not accepted as voluntary return grounds. Nothing here restricts rights or remedies that consumer law does not permit us to exclude.

Information needed for review

Start the review at kovukivuha652@gmail.com; include the order number, the email used at checkout, a clear explanation, and supporting photos or video while retaining the packaging and included parts.

Hold on to the original packaging and supplied parts until the assessment is complete. Do not send a parcel before approval: we issue the return address and instructions for that case instead of treating the correspondence address as a default returns location. Further information may be needed to complete the review, and an approved replacement or exchange is subject to available stock.

How approved refunds move

An approved refund is processed and started to the original payment method within 10 calendar days; display of the credit can take longer at the financial institution.